My Fiance and I went in this store located in Northfield and were very pleased with our sales rep, we walked in and she didn't attack us right away like a pack of vulture's, she heard what we had to say pertaining to the sale we seen and how much we were looking to spend, we were in and out in an hour with a sofa and matching love seat for our new apartment.
The store layout is very nice and clean, well organized and not "crammed or Cluttered". and they have reasonable priced furniture, It's not an over priced establishment like most. Stop in and give them a try, they also have awesome financing.
What a great experience, from the moment we walked into the store until we left. Harold was our salesman and he didn't pester like salesmen tend to do. He was awesome! His manager (sorry I don't remember her name) was great too! Everyone that worked there that we came into contact with was great. The prices are the best and the furniture is quality! And of course our daughter loved the homemade cookies. I highly recommend Kensington Furniture and will never shop at another furniture store again.
I must take a moment to comment on what a wonderful experience I had purchasing new living room furniture from your establishment. From the moment I entered the beautiful showroom, I was overwhelmed with where to start. The salesman said not to worry he would guide me through the process. He was knowledgeable, understood the difficulties of furnishing a beach rental, and with his guidance I feel confident that I made the right choice. The office staff was polite and cheerful, and the paperwork was completed quickly. As we left, you and your dad were there. You introduced yourself and your father and thanked us for doing business with you. I received several calls from your manager to check to see if we were ready for delivery. When I was ready, the delivery was scheduled without a problem. The furniture was delivered exactly on schedule. The delivery crew was pleasant, professional and took great care with my new merchandise. Not to mention - they brought cookies! These comments may seem long and involved, but I can honestly say that this level of customer service is so rare, I would be remiss if I did not mention each and every aspect. Thank you for making what I expected to be an arduous task into an experience that proved that there are still companies that believe in and practice the art of satisfying the customer.
Excellent selection. Jerry did a great job finding a living room set that fit into our oddly shaped room. He cares about your want and needs, and will do whatever it takes to make you happy. He spent hours working with us to maximize seating in a living room that is a total nightmare. I was scared at first at some of his options, but after coming home and visualizing the options he presented, I was delighted and confident in our purchase the following day. The furniture is now installed, and a room I once hated, I now love. We now go to Jerry for all furniture purchases.
One star is a compliment! For over 25 years my family and I have been loyal customers to Kensington. Up until recently, we’ve never had a major issue nor problem with our purchases. A few weeks ago we received a king bed frame that was poorly constructed, and a sectional that was made out of bricks. The support slats that came with the bed, split and broke abruptly while we were asleep....and the sectional felt as if we were sitting on a park bench! We immediately informed Michael and Michele, who assured us everything would be resolved to our satisfaction. Weeks later, It’s sad to say that nothing has been done, and you’ve just lost a lifetime of loyal customers. Congratulations!
Kensington Furniture Mattress is a US Furniture Store based in Northfield, New Jersey. Kensington Furniture Mattress is located at 200 Tilton Rd #1, Northfield, NJ 08225, USA.
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